An infant in good health can travel with Neos one week after birth. For children that are less than two years old (c.d. infant) neither the baggage allowance, nor the right to a seat are applied.
Infants are not entitled to seat nor to any checked baggage, a bag (similar to that of the stroller) is allowed which can contain the necessary items for the infant's trip.
A child is a minor between the ages of 2 and 12 (has turned 2, but not 12). If the minor turns 2 during the trip, he or she will be considered a child starting from the day of his or her birthday.Up to the age of 14, a child must travel accompanied by his or her parents or legal guardians, or otherwise by activating the unaccompanied minor procedure.
Minors under the age of 14 must be accompanied by an adult aged 18 or over with appropriate documentation (otherwise, they must be considered unaccompanied minors).
At the earliest opportunity and at no extra cost, Neos shall seat children under the age of 14 near their parent, guardian or tutor.
The distance will depend on the age of the child:
• If a child is under the age of 5, in a seat next to their parent, guardian or tutor.
• If a child is between 5 and 11, in the same row, separated by no more than one seat from their parent, guardian or tutor.
• If a child is between 12 and 13, no more than a row away from the parent, guardian or tutor.
Cradle for infants on our flights
All our aircrafts are equipped with cradles for children less than two years old. Every size is 76.20cms (30") x 38.10cms (15") x 20.32cms (8") and it can carry up to 12kgs. We remind you that a child more than 6 months old might not be confortable in a baby bassinet and then, if available, the child within this range of age will be favoured. The request of a cradle on board must be made at the moment of the booking itself, within 4 days prior to the flight departure, through your travel agency or in cases of direct purchase to the Society to tickets@neosair.it (required, but always subject to confirmation by the airline).
The service is free, except for all the flights for which the service is available in Economy Extra.
While making every reasonable effort nell'esaudire such requests, it may be that third event unrelated to the will of Neos, this service can not be provided. Each plane Neos also has at least two toilets with special folding shelves for changing diapers.
Crandle transportation
At the moment of check-in the need to transportate the crandle should be communicated. The same crandle will be labelled and it can be used up to the doors of the aircraft, where it will be sent back to be put in hold.The transportation of crandle in cabin is not allowed. The transportation of crandle is free.
