When booking your flight, please inform Neos of your need to travel with a wheelchair, whatever the type, or any other mobility aid.
You can transport up to two mobility aids (e.g., wheelchair and walker) free of charge.
Although Neos does its best to ensure that mobility aids are transported safely, certain factors may prevent them from being transported. For full details and possible limitations, please identify below the type of wheelchair you need to be transported.
Manual wheelchair
Your manual wheelchair will be collected at the check-in counter or after your accommodation on board to be transported in the aircraft hold.
Wheelchairs and mobility aids powered by unsealed batteries (spillable)
Not allowed for transport on Neos flights.
Wheelchair and mobility aids powered by sealed batteries (non-spillable).
If the wheelchair or mobility aid is powered by sealed batteries and can be placed inside the hold in an upright position, the battery may remain attached to the wheelchair/electric device provided it complies with the following conditions:
•The battery must be securely attached to the wheelchair/mobility aid
•The electrical contacts of the battery must be protected against short circuits
•The electrical circuits have been isolated
•It is permitted to carry one (1) spare battery for wet batteries and two (2) for nickel-metal hydride batteries.
When booking the service, we ask you to provide our Support Chat Box (Monday to Friday from 09:00am to 6:00pm CET) or travel agency with the wheelchair's technical data sheet including battery specifications.
Wheelchair and mobility aids powered by lithium-ion batteries
These batteries are considered dangerous and are therefore subject to the following conditions:
•Batteries used must be of a tested type (UN Manual of Tests and Criteria, Part III, subsection 38.3.)
•Where the battery is removed by the user, if the mobility aid is specifically designed to allow the battery to be removed, the battery must not exceed 300 Wh or for a device with two batteries required for its operation, each battery must not exceed 160 Wh.
•If the battery is not removed, there is no Wh limit.
Neos allows you to carry one (1) spare 300 Wh battery, or two (2) batteries of max 160 Wh. Both removed and spare batteries are to be carried exclusively in the passenger cabin, inside a protective case.
If the mobility aid does not meet the safety requirements, it may not be allowed on board, Therefore, when booking the service, we ask you to provide via Support Chat Box (or directly to the travel agency if you have booked with them) the wheelchair data sheet including all battery specifications.