Pet transport is subject to some basic conditions, aside from the fundamental abidance by the laws regulating animal protection and the norms regulating import and export in the countries concerned. We consider as pet only dogs, cats and ferrets. All the other species, such as wild animals, reptiles and rodents must be transported as cargo.
Necessary requirements
Pet transport is allowed in the cabin and or the hold of the aircraft, depending on their weights and dimensions. If the pet’s weight (inclusive of cage) does not exceed 10 kg, the transport is allowed in the cabin (e.g. small size cats or dogs); if the pet’s weight (inclusive of cage) exceeds 10 kg, the transport is allowed in the hold of the aircraft (which is pressurized and ventilated). In both cases the transport is subject to the following conditions:
- The cage for the transport in the cabin may be hard or soft, as long as it is homologated, with a waterproof bottom, well aired, not openable from the inside and with adequate dimensions for the pet’s comfort (maximum measures allowed as per the IATA norm: 48cmx35cmx29cm) Allowed max
one animal for passenger.
- The cage for the transport in the hold must be hard, with a waterproof bottom, well aired, not openable from the inside and with adequate dimensions for the pet’s comfort (maximum measures allowed as per the IATA norm: 100cmx85cmx75cm)
- Upon check-in it is a mandatory requirement to show the pet’s health card, and it is the passenger’s responsibility to gather prior information on the veterinary certificates and possible vaccinations that may be necessary at destination; furthermore, as per EU regulations, cats, dogs and ferrets must have a health passport in order to circulate within the EU countries. Such document must show the pet’s registry details, the photograph and all detailed information on the certification requirements for anti-rabies vaccination and any other information.
ATTENTION: all the cages for animal transportation in cabin and hold shall be IATA approved. Check-in staff is entitled to verify that all the safety requirements are met. Differently, the transportation of the animal can be denied.
The embarkation of pets is subject to payment
in cabin $110/130 each way (maximum 10 kg including the cage), in the hold $230/250 each way. As each flight can only carry a maximum of 2 pets in the cabin and a maximum of 2 pets in the hold, it is possible to purchase the service while booking or by accessing the "MY RESERVATION" up to 48 hours before the flight, for any need please contact the Neos Support Chat. For more information see Optional Service and Fees
INFORMATION ABOUT TRAVELLING WITH POTENTIALLY DANGEROUS DOGS AND WITH SNUB-NOSED DOGS AND CATS
The transport of potentially dangerous dogs is not permitted on Neos flights (hold and cabin).
The following breeds will be considered potentially dangerous dogs: American Staffordshire Terrier, American Pit Bull, Argentinean Fighting Dog, Argentinean Mastiff, Brazilian Fighting Dog, Brazilian Mastiff, Fila Braziliano, Japanese Tosas, Pit Bull Terriers, Toga Argentinos, Tosa Inu, Tosa Fighting Dog, Staffordshire Bull Terrier.
Air transport of brachycephalic (flattened-nosed) breeds carries a high risk of respiratory problems and heat due to the stress of flight. Therefore, they can only travel as pets in the cabin, as long as they do not exceed the maximum weight of 10 kg, carrier included and if not included in the list of breeds that are completely prohibited.
Dog: American Staffordshire Terrier, Boston Terrier, Boxer, Brussels Griffin, Bulldog, Bull Terrier, Chow-Chow, Dutch Pug, English Bulldog, English Toy Spaniel, French Bulldog, Japanese Chin, Japanese Pug, Japanese Spaniel, Lhasa Apso, Pekingese, Mastiff (all breeds), Shar-peis, Shih Tzu
Cat: Birman, Exotic Shorthair, himalayano, persian, British Shorthair, Burmese
Please kindly verify the breed of your cat or dog before proceeding with the reservation
EMBARKATION OF SERVICE ANIMALS
Service animals are accepted in the cabin free of charge for qualified individuals with a disability. It is necessary to notify the travel agency of the necessity to embark such type of dogs with opportune notice, or notify this address tickets@neosair.it in case of direct purchase.
Only trained service animals can fly in the cabin and you’ll need to complete and submit the U.S. Department of Transportation (DOT) Service Animal Air Transportation form before your trip:
DOT Service Animal Air Transportation Form
DOT Service Animal Relief Attestation Form
Neos does not transport emotional support animals.
UNITED STATES OF AMERICA
If you are bringing a dog to the United States, starting from 1 August 2024, there are new steps you need to follow for the dog's entry into the U.S., as specified by U.S. authorities to prevent the risk of spreading canine rabies. These steps depend on whether the countries your dog has been during the last 6 months are considered low or high risk. Click here for detailed information and to apply for a CDC Dog Import Form. A receipt will be emailed to you upon submission of the CDC Dog Import Form. You will need to either print the receipt and carry it with you or show it on your phone.
In addition to having a receipt for a CDC Dog Import Form, remember that the dog you bring:
• must appear healthy upon arrival.
• must be at least 6 months old at time of entry or return to the U.S.
• must have a microchip that can be detected with a universal scanner to identify them.
Iceland
It is not permitted to transport dogs and cats to Iceland in aircraft passenger compartments. This does not apply to certified service dogs and pets that are transiting in Keflavik airport. Only transport in the hold is authorized.
Mauritius
From Milan Malpensa and Rome Fiumicino pets are NOT allowed in the cabin (PETC).
Animals in the hold (AVIH) are accepted following thorough checks and veterinary quarantine procedures on arrival.
China
Animal transportation is not permitted on all flights to / from CHINA.
Jamaica
The introduction of domestic animals to Jamaica is forbidden.
More information is available at the following link: www.moa.gov.jm
Kenya
The transport of dogs and cats by the passenger to Kenya is subject to the following requirements:
- Veterinary certificate of good health of the animal;
- Rabies vaccination certificate issued in the country of origin for at least one month and not more than one year prior to entry into Kenya;
- Import permit issued by the Embassy of Kenya in Italy (valid - for one trip and up to 30 days from date of issue)
For other animals require only a certificate of good health.
United Arab Emirates UAE
State law prohibits the entry of animals with the passenger in the UAE. Therefore any requests of this kind can not be confirmed.
