CHAT ASSISTANCE
The chat service “DO YOU NEED HELP?” is available 24 hours/24, 7 days/7 on the homepage of our website www.us.neosair.com
CHANGE DATE / NAME / DESTINATION
In your private Area - section MY RESERVATION - if the fare purchased allows it, you can change the reservation’s date, destination / route, name up to 48 hours before the flight. The service may be subject to a fee depending on the fare rules indicated on your e-ticket.
SPECIAL SERVICES / ASSISTANCE
In your private Area - section MY RESERVATION - with reference to each existing reservation, up to 4 days before the flight you can add, where available, additional services previously not required: pets transportation, transportation of special luggage / sports equipment, special meals, requests for special boarding assistance.
REQUESTS OF E-TICKETS DELIVERY / PROBLEMS relating to the online payment procedure / SENDING COPY OF A BANK TRANSFER
Please send an email to tickets@neosair.it, specifying the reservation code (PNR) in the subject.
SCHEDULE CHANGES / DEPARTURE TIME CONFIRMATION / FLIGHT CANCELLATION
We invite you to review the flight schedules and any changes at least 48 hours before departure through the section of the website MY RESERVATION . You just have to insert the reservation code (PNR) and the surname of the passenger to view the reservation summary.
REQUEST OF BOOKING CANCELLATION for one of the following reasons:
- medical issues or other causes which prevent the passenger from travelling
- schedule changes or route changes communicated by the carrier
- voluntary cancellation in application of fare rules
In case you need to cancel your reservation, we invite you to log into your Customer Service area and to enter a ticket for Neos Customercare through the online form available at this link www.neosair.it/en/customerservice
CLAIMS AFTER THE FLIGHT
For the Customercare and/or Lost & Found service (loss / damage of your baggage) it is necessary to open a complaint by logging into your Customer Service area and entering a claim ticket through the online form available at the following link www.neosair.it/en/customerservice ; entering a valid claim ticket into your private Customercare area, you will also be able to monitor the status of your complaint.
REQUESTS FOR GROUPS:
For group prices (minimum number of passengers 10) please send an email to neosgroups@neosair.it
REQUESTS FOR SPECIAL CHARTER FLIGHTS
For requests for special flights, send an email to charter@neosair.it
ACTIVATION NEW TRAVEL AGENCIES:
To request the activation of a new travel agency user, please fill in the online form by clicking here
Office for complaints and inefficiency
In order to lodge a complaint or an evaluation of our services through our online form please click here
Human Resources Management
In order to request information or send your CV for administrative or technical positions: click here
In order to request information or send your CV as cabin crew personnel: click here
In order to request information or send your CV as pilot: click here
Flight operations department
To contact the flight operations department, send an e-mail to dov@neosair.it
Administrative department
To send invoices, send an email to utenti_accounting@neosair.it
For the CUSTOMER ADMINISTRATION TOUR OPERATOR send an email to clienti@neosair.it
For the SUPPLIER ADMINISTRATION send an email to utenti_contabilita@neosair.it
Purchasing department
To contact the purchasing department about aeronautical products send an email to utenti_purchasing@neosair.it
Technical direction
To contact the technical direction, send an email to dirtec@neosair.it
Company data
Neos SpA
Via Della Chiesa, 68
21019 Somma Lombardo
Varese - ITALY
VAT 08254440012
